FAQ
Q: Are you manufacturer or trading company?
A: We are a professional manufacturer.
Q: What is your business scope?
A: There are three categories, such as food sterilization machine, composite autoclave, rubber vulcanization autoclave.
Q: How could we confirm the details of the products?
A: We will provide all the drawings for you to confirm or you can come here to conduct investigation.
Q: Will you charge us for drafting if we have special requests?
A: No, we will not. Free of charge to make a draft or offer
.
Q: How long the warranty will be?
A: 1 Year warranty.
Q: How about the installation? And what if the machine goes down?
A: We will do that. There are two options.
a. We could appoint our engineer to your company to debug and repair, as for the cost of this trip such as ticket, visa, accommodation and labor cost shall be on your side.
b. On-line service will be provided. If still is under guarantee period, the necessary accessories and parts will be provided free, but the transportation cost of it shall be on your side.
Q: Do you take L/C?
A: Yes, we accept L/C, T/T and irrevocable L/C payable.
Q: Can we become your distributor in our country?
A: Yes, welcome you! More details will be discussed if you are interested in being our agent.